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Edge vs. stress cases

I’m reading Design for real life by Eric Meyer & Sara Wachter-Boettcher, and I’m enjoying one small word twist. Instead of saying edge cases, they call them stress cases. That change makes all the difference in how we perceive the importance of situations that don’t occur as often.

The example the authors use in the book is:

Someone trying to shut down their account in a hurry is an edge case.

Someone trying to shut down their account in a hurry is a stress case.

The first sounds dismissable. The second sounds inevitable.


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